NEED ASSISTANCE? WE’VE GOT YOU COVERED
NEED ASSISTANCE? WE’VE GOT YOU COVERED
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How to get help
How to get help
The fastest way to get help is through our official service portal. Our team is notified immediately when a ticket is created. Simply click the "OPEN A SUPPORT TICKET" button.
Option 2: Send email
Option 2: Send email
Send an email with your contact information with details about the issue you are seeking support on to the following email: support@rubiconsupport.com
Option 3: Use the Desktop Icon
Option 3: Use the Desktop Icon
If you have the Full Managed Shield product, simply click on the desktop icon labeled "Request Rubicon Support" to submit a ticket request through our official service portal.
Emergency After-Hours
Emergency After-Hours
For critical 'Business Down' emergencies outside of standard hours, please call us directly at (951) 543-8494. If we are assisting another client, please leave a message and an engineer will return your call within 1 hour.
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